Refund Policy

Last updated: 1 September 2026 · PrimeVolt Solar Pty Ltd · ABN 63 700 260 859

This policy explains how to request a refund from PrimeVolt Solar, how you will receive it, and how long it takes.

1. Our commitment

At PrimeVolt Solar Pty Ltd (“we”, “us”, “PrimeVolt Solar”) we strive to deliver quality service and the best possible products for our customers’ needs. Nothing in this policy limits your rights under the Australian Consumer Law.

2. How to contact us for your refund

2.1 You can contact us:

• 2.1.1 Via email to the sales representative who issued your quotation, or by email to info@primevoltsolar.com.au;
• 2.1.2 By calling us on +61 467 292 739;
• 2.1.3 By writing to us, addressed to the “Refunds Officer”, at PrimeVolt Solar Pty Ltd, 12 Rye St, Truganina VIC 3029.

3. How you will obtain your refund

3.1 If you have paid by credit card, you will receive a full refund to the credit card used for the initial transaction.

3.2 If you have paid by EFT, BPAY, cash, cheque or money order, we will process your full refund via EFT into a bank account nominated by you.

3.3 If you paid your deposit by credit card more than 12 months before the date of seeking the refund, you will be provided your full refund into your bank account.

4. How long we will take to process your refund

4.1 We will use our best endeavours to process your refund within one business day of receiving your request for a refund.

4.2 In some circumstances more time may be required. These include, for example: a) where your credit card has been lost, or the refund is declined by the payment system; b) where we have to process the refund manually through our payment provider, which takes around 10 working days.

5. Review

5.1 We will review this refund policy regularly.