Privacy Policy

Last updated: [date] · Prime Volt Solar Pty Ltd · ABN [ABN]

This policy explains what personal information we collect when you request a quote or use this website, why we collect it, who we share it with, and how you can access or correct it.

1. What we collect

When you request a quote we collect your name, phone number, email address and property address. If you proceed to installation we also collect information about your roof, switchboard, electricity retailer and usage.

When you browse this site we may collect standard technical information such as pages visited and approximate location, only where you have consented to analytics cookies.

2. Why we collect it

To prepare and deliver your quote, to design and install your system, to lodge grid applications and rebate claims on your behalf, and to provide warranty and service support afterwards.

We do not use your quote details for marketing unless you have separately opted in. Marketing consent is never bundled with a quote request.

3. Who we share it with

[List: your electricity network operator, the rebate scheme administrator, your chosen finance provider if applicable, and any subcontracted trade.]

We do not sell your personal information, and we do not pass it to third-party lead buyers.

4. How long we keep it

[Retention period, note that electrical and warranty records must be kept for a minimum period under applicable law.]

5. Security

We hold your information on [systems/hosting] with access limited to staff who need it. No system is perfectly secure; if a data breach occurs that is likely to cause serious harm we will notify you and the regulator as required.

6. Access, correction and complaints

You can ask us for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. Contact [privacy contact email].

If you are not satisfied with our response you can escalate to the [relevant privacy regulator].

7. Cookies

This site uses cookies only where you have consented. Analytics and advertising cookies do not load until consent is given. You can withdraw consent at any time in your browser settings.